Thursday, June 15, 2006

The laptop broke down on me today, so after an hour of examining the damn thing, I decided to call Acer tech support, figuring it would be cheaper and more convenient than bringing it to the store. Long story short, I am never, ever calling tech support again. And from what I've heard, tech-support has backpedaled into some sort of a caveman-like process, where people take you round and round with the objective of...waitaminute, I don't even think there was a point in that. And that is why the laptop's in the store now.

I mean, it's not that bad right? It's not like civilisation depends on computers or anything. It's not like 95% of households in developed countries have one, or like computers are the prime means of communication other than the handphone, or we use our computers to type out important assignments and do otherwise impossible research, or like we store vital information ranging from sentimental photos to resumes. It's a good thing computers haven't become integral to our lives, or the lack of tech support would suck an awful lot.

Oh shit?

But it's okay I guess, computers are hardy objects. It's not like there are millions of viruses floating around the web waiting to invade our computers, right? Or like even one undetected one could throw your computer into complete and total megabyte anarchy, right?

...Oh all right, I'll stop already.

What I'm saying here is that given our dependance on computers, and given the tendency of software and hardware alike to perenially rebel against the user(admit it, every computer somehow shoots the user in the foot with a virtual gun), tech support actually becomes a rather important process. So why can't we find decent tech support to save our lives? Let's hope Acer < other companies.

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